Backed by
Backed by
AI Agents for
Enterprise Customer Support
AI Agents for Enterprise Customer Support
Cignara replaces FAQs and IVR menus with voice & chat agents that reason on customer data, take real actions, and turn every conversation from a cost center into a revenue moment.
Products
AI Agents that Serve, Sell & Grow
Products
AI Agents that Serve, Sell & Grow
32+ Languages
AI Voice Agents
Handle inbound & outbound calls with natural turn-taking, low latency, and seamless interruption handling. Production-grade voice that sounds human, in 32+ languages.
Multi-lingual
Low latency
Enterprise-grade
Brand voice
32+ Languages
AI Voice Agents
Handle inbound & outbound calls with natural turn-taking, low latency, and seamless interruption handling. Production-grade voice that sounds human, in 32+ languages.
Multi-lingual
Low latency
Enterprise-grade
Brand voice
In Chat Actions
AI Chat Agents
Modern chat that takes action. Checkout, scheduling, tracking, and guided next steps that resolve end-to-end inside the conversation, not just text replies.
CCaaS plugins
E2E resolution
Customizable
In Chat Actions
AI Chat Agents
Modern chat that takes action. Checkout, scheduling, tracking, and guided next steps that resolve end-to-end inside the conversation, not just text replies.
CCaaS plugins
E2E resolution
Customizable
Real time intelligence
Human Assist
AI Copilot
Listens, transcribes, and suggests the next best action in real time. Surfaces approved policy and knowledge base references before your agent needs to ask.
Auto Actions
Verifiable Citations
Sentiment Analysis
Integrations
Real time intelligence
Human Assist
AI Copilot
Listens, transcribes, and suggests the next best action in real time. Surfaces approved policy and knowledge base references before your agent needs to ask.
Auto Actions
Verifiable Citations
Sentiment Analysis
Integrations
Actionable insights
Conversation Intelligence
Track business impact of every conversation. ROI, churn prevented, sale closed, QA score, and self-improvement actions in one view. Customer support stops being a cost line.
ROI per interaction
Product Insights
Churn prevention
QA Scoring
Actionable insights
Conversation Intelligence
Track business impact of every conversation. ROI, churn prevented, sale closed, QA score, and self-improvement actions in one view. Customer support stops being a cost line.
ROI per interaction
Product Insights
Churn prevention
QA Scoring
Use Cases
Built for B2C Enterprises
Retail & Consumer
Order tracking, returns & refunds, product Q&A, recommendations...
Banking & Insurance
Card disputes, fraud alerts, claim status, payment plans...
Telecom
Plan changes, billing support, outage updates, troubleshooting...
Healthcare
Appointment booking, prescription refills, insurance verification...
Travel & Hospitality
Reservations, itinerary changes, cancellations, loyalty inquiries...
Delivery & Logistics
Shipment tracking, address changes, claims, proof of delivery...
Real Estate
Lead qualification, viewing scheduling, tenant requests, Q&A...
Technology & SaaS
Account access, subscription billing, troubleshooting, plan upgrades...
& Many More...
Custom workflows for any industry you operate in...
Use Cases
Built for B2C Enterprises
Retail & Consumer
Order tracking, returns & refunds, product Q&A, recommendations...
Banking & Insurance
Card disputes, fraud alerts, claim status, payment plans...
Telecom
Plan changes, billing support, outage updates, troubleshooting...
Healthcare
Appointment booking, prescription refills, insurance verification...
Travel & Hospitality
Reservations, itinerary changes, cancellations, loyalty inquiries...
Delivery & Logistics
Shipment tracking, address changes, claims, proof of delivery...
Real Estate
Lead qualification, viewing scheduling, tenant requests, Q&A...
Technology & SaaS
Account access, subscription billing, troubleshooting, plan upgrades...
& Many More...
Custom workflows for any industry you operate in...
Approach
Cignara Execution Framework
Most bots retrieve. Cignara reasons, pulling customer context, applying your business logic, taking action, verifying against policy, and documenting the outcome.
Customer Context
CRM, Profile, Conversation History, Sentiment
Business Logic
Workflows, Policies, Eligibility, Escalation Rules
Take Action
Refund, Book, Update, Pay, Cancellation
Verification & Guardrails
PII, Policy, Brand Voice, Guardrails, Hallucination Free
Response & Outcome
Natural Reply, Log Outcome, Feedbacks, Learning Loop
Take Action
Refund, Book, Update, Pay, Cancellation
Take Action
Refund, Book, Update, Pay, Cancellation
Verification & Guardrails
PII, Policy, Brand Voice, Guardrails, Hallucination Free
Verification & Guardrails
PII, Policy, Brand Voice, Guardrails, Hallucination Free
Response & Outcome
Natural Reply, Log Outcome, Feedbacks, Learning Loop
Response & Outcome
Natural Reply, Log Outcome, Feedbacks, Learning Loop
Approach
Cignara Execution Framework
Most bots retrieve. Cignara reasons, pulling customer context, applying your business logic, taking action, verifying against policy, and documenting the outcome.
Customer Context
CRM, Profile, Conversation History, Sentiment
Business Logic
Workflows, Policies, Eligibility, Escalation Rules
Take Action
Refund, Book, Update, Pay, Cancellation
Verification & Guardrails
PII, Policy, Brand Voice, Guardrails, Hallucination Free
Response & Outcome
Natural Reply, Log Outcome, Feedbacks, Learning Loop
Take Action
Refund, Book, Update, Pay, Cancellation
Verification & Guardrails
PII, Policy, Brand Voice, Guardrails, Hallucination Free
Response & Outcome
Natural Reply, Log Outcome, Feedbacks, Learning Loop
TRUST & SAFETY
Enterprise-grade by default
Hallucination-free
Cignara runs on the best LLM models, with every response grounded in your knowledge base, scored for confidence, and cited to source. No fabrication, no off-script answers, continuous evaluation against your evals.
Hallucination-free
Cignara runs on the best LLM models, with every response grounded in your knowledge base, scored for confidence, and cited to source. No fabrication, no off-script answers, continuous evaluation against your evals.
Enterprise compliance + data sovereignty
Compliant by default and PCI-aligned controls out of the box. Hosted in your data region, so customer data never leaves your jurisdiction. Zero conversation data is used to train models.
Enterprise compliance + data sovereignty
Compliant by default and PCI-aligned controls out of the box. Hosted in your data region, so customer data never leaves your jurisdiction. Zero conversation data is used to train models.
